Nevertheless, this led to some critical comments circling around lag spikes and lower responsiveness in our Steam forums but also in several (video) reviews and Let’s Plays. As expected this meant much higher latency from client to server, but we could keep the servers online and let the players play the game. In order to provide a continuous service and avoid a longer downtime we decided to temporarily move the game service to our test server setup based in Taiwan. We encountered a critical issue in our server network setup once reaching a high player number (and higher than in any test). If you joined the servers in the past 48 hours, you might have experienced our server difficulties live, ranging from a server down within the first hour of release and some lag spikes later on. We wanted to quickly inform you, that we have updated our server structure and improved the overall performance significantly after facing some major issues in the past hours.Īlthough we tried to be as much prepared as we possibly could be, the great interest in the title has taken us – and our servers – by surprise. Insel Games launched their new Hack’n’Slash MMORPG ‘Guardians of Ember’ on Steam via Early Access 48 hours ago.
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